1. Overview
is an independent travel assistance website operated by GOOGIE Host. We are not an airline. Travel booking and ticketing services may be fulfilled through our third-party travel provider, Green Dot Travels LLC.
The website search form itself does not add a separate fee merely for searching. If a service fee applies to a booking or post-booking request, the applicable amount should be disclosed before the relevant transaction is completed.
2. How Service Fees Are Disclosed
Before completing a transaction that includes a service fee, you should be informed of the applicable service fee and relevant booking terms. Fees can vary depending on the type of service requested, itinerary complexity, supplier rules, and the assistance required.
A service fee is separate from the airline fare, government taxes, airline penalties, baggage charges, seat charges, fare differences, and other supplier-imposed amounts.
3. Airline and Supplier Charges
Airlines and travel suppliers may impose charges that are outside our control, including:
- Fare differences.
- Change or cancellation penalties.
- Baggage fees.
- Seat-selection fees.
- Taxes and government charges.
- Other airline or supplier fees permitted by the applicable fare rules.
4. Post-Booking Assistance
Post-booking assistance may include eligible change, cancellation, refund-request, or other reservation support. Whether a service fee applies depends on the specific request and the applicable transaction.
| Service Type | Possible Charges | Important Note |
|---|---|---|
| New Flight Booking | Fare, taxes, supplier charges, and any disclosed service fee | Final price depends on live availability and fare rules. |
| Flight Change | Fare difference, airline penalty, and any disclosed service fee | Change eligibility depends on the original ticket rules. |
| Cancellation Assistance | Airline penalty and any disclosed service fee | Some tickets may be non-refundable. |
| Refund Request Assistance | Subject to applicable airline and provider terms | Submitting a request does not guarantee refund approval. |
5. Service Fee Refundability
Whether a service fee is refundable depends on the circumstances of the transaction, the service already performed, and the applicable terms disclosed for that transaction. Airline refunds and service-fee refunds are separate matters and may be handled differently.
6. Price Changes Before Ticketing
Airfares and availability can change before ticketing. A fare discussed or displayed is not guaranteed until the applicable booking has been successfully completed and ticketed, where applicable.
7. No Hidden Website Search Fee
We do not charge a separate fee simply for entering an origin, destination, travel date, or other search information into the website flight search form.
8. Questions About a Charge
If you have a question about a service fee or charge associated with a booking request, contact us before completing the transaction so the applicable amounts and terms can be reviewed.